Reader X problem – Accept End User License Agreement

When opening a .PDF file the following error appears:

Reader X problem - Accept End User License Agreement

It turns out that your can not have the combination of letters anywhere in the file name or path to the file:
N.B. cr will work CR will not.

Having hunted around I have found and tested that by using the following key the issue is resolved with out updating the version of adobe reader. Here is the text for the key you require, copy it into a reg file and apply:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\AdobeViewer]

You could also deploy this through GPO Preferences or update your client to 10.1.1 to resolve the issue or simply rename the file to not contain CR in the capitalised format. The choice is yours

Hope this helps

One Response to “Reader X problem – Accept End User License Agreement”

  1. Thanks for this Chris. Really helped a lot.

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